Knotral Privacy Policy

Last Updated: December 30, 2025

At Knotral, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use training.knotral.com (the "Platform").

1. Information We Collect

1.1 Information You Provide

Register for an account: Name, email address, username, password
Complete your profile: Job title, company, department, contact information, profile photo
Use the Platform: Course selections, progress data, assessment responses, certificates earned
Communicate with us: Feedback, support requests, survey responses
Make purchases: Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

Device information: IP address, browser type, operating system, device identifiers
Usage data: Pages viewed, time spent, clicks, navigation paths, course interactions
Log data: Access times, error logs, referring URLs
Cookies and tracking technologies

1.3 Information from Third Parties

Your employer or organization
Single Sign-On (SSO) providers
Analytics providers

2. How We Use Your Information

2.1 Providing Platform Services

Create and manage your account
Deliver training courses and educational content
Track course progress and completion
Issue certificates
Process payments
Provide customer support

2.2 Improving the Platform

Analyze usage patterns
Develop new features
Personalize learning experience
Optimize performance

2.3 Communications

Administrative and security messages
Course-related notifications
Marketing communications (where permitted)
Respond to inquiries

2.4 Security and Legal Compliance

Detect, prevent, and address fraud and security issues
Enforce Terms of Service
Comply with legal obligations
Protect our rights, property, and safety and that of our users

3. How We Share Your Information

We do not sell your personal information.

3.1 With Your Employer or Organization

If your access to the Platform is provided through your employer or organization, we may share:

Course enrollment and completion data
Progress reports
Certificates earned
Usage statistics

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Cloud hosting providers
Payment processors
Email service providers
Analytics providers
Customer support tools
Content delivery networks

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Business Transfers

If Knotral is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information when required by law or in response to:

Valid legal processes (subpoenas, court orders)
Government or regulatory requests
Requests to protect the safety of any person
Situations involving potential violations of our policies

3.5 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

4. Data Retention

We retain your information while your account is active or as required for legal and business purposes. Upon account deletion, data is deleted or anonymized unless retention is required by law.

5. Cookies and Tracking Technologies

5.1 What We Use

Cookies help maintain sessions, analyze usage, personalize content, and prevent fraud.

5.2 Types of Cookies

Essential cookies
Performance cookies
Functional cookies
Marketing cookies

5.3 Your Choices

You can control cookies through browser settings or our consent tool.

6. Your Rights and Choices

Access and portability
Correction of data
Deletion of data
Restriction or objection to processing
Withdraw consent
Lodge complaints

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated Privacy Policy on the Platform
Updating the "Last Updated" date
Sending you an email notification (for significant changes)

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

Email: privacy@knotral.com

Data Protection Officer: dpo@knotral.com

13. Region-Specific Information

13.1 For Users in the European Economic Area (EEA) and UK

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

Legal bases for processing: We process your information based on consent, contract performance, legal obligations, or legitimate interests
Right to lodge a complaint: You may file a complaint with your supervisory authority
Data Protection Officer: dpo@knotral.com

13.2 For Users in California

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know: What personal information we collect and how we use it
Right to delete: Request deletion of your personal information
Right to opt-out: Opt out of the sale of personal information (we do not sell personal information)
Right to non-discrimination: We will not discriminate against you for exercising your rights

To exercise your California privacy rights, contact us at privacy@knotral.com.

13.3 For Users in Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have jurisdiction-specific questions, please contact us.

Your Privacy Matters to Us

At Knotral, we are committed to transparency and protecting your privacy. We encourage you to review this Privacy Policy regularly and contact us with any questions or concerns.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.